WARRANTIES & RETURNS

Super Quick Warranty / Claims Evaluation Service

Before processing warranties, call Customer Service on 08 9221 6617. We will do what we can to assess the claim over the phone. All returns require a Return Authorisation (RA) number before returning for processing.

Sea to Summit Warranty Policy

Sea to Summit Pty Ltd warrants our manufactured product against material and manufacturing defects for the life of the product. Our warranty is valid for the original purchaser, however, does not include damage due to improper use or care, accident, modification, or negligence. It also excludes reasonable wear and tear, and natural material breakdown or fading due to age, use, or environmental conditions.

On the occasion that a product may fail, consumers should return the item to the point of purchase for inspection. If deemed faulty, the item may be credited, replaced, or repaired at Sea to Summit's discretion. If a product is no longer available, the updated/replacement model will be offered for a replacement instead. It is an Occupational Health and Safety requirement that any product returned for evaluation is to be in a clean and dry condition.

Sea to Summit is not liable for any inbound returns that are lost in transit. We suggest returns are sent with tracking information to confirm delivery.

While we strive for efficient and quick turnaround times, processing of warranty claims can take up to four weeks depending on the time of year. If there are any expected delays, we will notify the customer when processing the RA number.